Terms Condition

QMH Technologies Ltd, operating as Taxiologies, presents its Agency Terms & Conditions:

We are QMH Technologies Ltd, a registered company in England (company number 13506378) with our registered office located at 10-16 Tiller Road, London, England, E14 8PX. Trading under the name Taxiologies , we serve as an agent for all bookings made on your behalf. It is important to note that when it comes to Transport Arrangements, your contractual agreement will be with the supplier (referred to as the Supplier/Principal) responsible for providing the specific arrangements in question.

By making a booking with us, the main person listed on the booking agrees, on behalf of all individuals mentioned in the booking, to the following:

Acknowledgment and Acceptance of Terms: The first named person on the booking acknowledges that they have read and understood these Agency Terms & Conditions and agrees to be bound by them. Consent for Data Usage: The first named person on the booking grants consent for us to use personal data in accordance with our Privacy Policy. Furthermore, this person is authorized to disclose the personal details of all individuals named in the booking, including any relevant special categories of data such as information on health conditions or disabilities. Age Requirement: The first named person on the booking confirms that they are over 18 years of age. Financial Responsibility: The first named person on the booking accepts financial responsibility for the payment of the booking on behalf of all individuals mentioned in the booking.

1- Contract:

When you make a booking, we will facilitate the establishment of a contract between you and the relevant Supplier/Principal (i.e., the transport provider) responsible for the specified Transport Arrangements on your e-ticket. As an agent, we are not responsible for the acts or omissions of the Supplier/Principal or the services they provide.

2- Liability:

We do not assume any liability for contracts you enter into or for any Transport Arrangements or other services you purchase. This includes any actions or omissions by the suppliers or other individuals or parties associated with the arrangements.

3- Booking:

You are responsible for verifying the accuracy of all information provided to us during the booking process, including pick-up details. Once you confirm these details, we will proceed to confirm the booking with the Supplier/Principal.

Please ensure that all names, dates, and timings are correct upon receiving all documents, and promptly notify us of any errors. Any changes required due to your mistake may result in a charge for correction. The booking information you provide will only be shared with the relevant Supplier/Principal responsible for your Transport Arrangements or other necessary individuals involved in providing the arrangements. This information may also be disclosed to public authorities if legally required. This includes any sensitive information provided by you. By making this booking, you consent to the disclosure of this information to the relevant parties. Certain information may also be shared with security or credit checking companies.

4- Payment:

To secure your chosen Transport Arrangements, you have two payment options. You can either pay in full at the time of booking, or if available from the Supplier/Principal of the Transport Arrangements, you may have the option to pay the driver directly. If you choose to pay the driver, it is essential to commit at the time of booking to make the payment to the driver. When opting to pay the driver, please ensure that you have the correct amount of cash in the local currency, unless otherwise stated in your confirmation email. Additionally, if you choose to pay the driver, we will require valid payment card details at the time of booking. We reserve the right to charge you on behalf of the Supplier if you fail to make the required payment on time or if there are any applicable amendment or cancellation fees.

If full payment is not received when required, we will notify the Supplier/Principal, who may cancel your booking and apply the cancellation fees stated in their booking conditions.

Unless otherwise advised or specified in the booking conditions of the relevant Supplier/Principal, all payments made to us for Transport Arrangements will be held on behalf of the Supplier/Principal and forwarded to them as per our agreement.

Please note that credit/debit card processing fees (ranging from 1.4% to 2.9%) charged by our payment processing partner Stripe.com are non-refundable in the event of reservation cancellation.

5- Prices

We reserve the right to alter the advertised prices at any time. Additionally, we retain the right to rectify any errors found in both advertised and confirmed prices. It is essential to verify the price of your chosen Transport Arrangements at the time of making a reservation.

6- Special Requests

If you have any specific requests, kindly inform us during the booking process. We will relay all your requests to the Supplier/Principal. However, we cannot guarantee that your requests will be accommodated, and we assume no liability if they cannot be fulfilled. While our Suppliers/Principals usually provide child/baby seats upon request, there may be rare instances where such seats are unavailable due to unforeseen last-minute vehicle substitutions. Please note that neither we nor our Suppliers/Principals can guarantee that the provided seats will be an exact fit for your child.

7- Changes and Cancellations by You

You have the option to cancel your booking without incurring any charges, provided that you cancel at least 24 hours before the scheduled pick-up time for your transfer. To cancel your reservation, you can do so online up to 24 hours before the pick-up or arrival time. The specific cancellation terms of the Supplier/Principal associated with your booking will be confirmed in your eTicket.

If you need to request any changes or amendments to your booking, please submit a request through the “My Booking” section of our website, using the contact details provided in your confirmation email. It is crucial to obtain written confirmation of any changes to your booking before your travel date. Normally, the Supplier/Principal allows you to make online changes to your reservation up to 24 hours before the pick-up or arrival time. If the deadline has passed, you will need to directly contact the Supplier/Principal using the phone number provided in your booking confirmation email. The amendment terms of the Supplier/Principal associated with your booking will be specified in your eTicket.

While we will make every effort to assist you, we cannot guarantee that the Supplier/Principal will accommodate all amendment requests. Changes and cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal for your Transport Arrangements. The Supplier/Principal may impose cancellation or amendment charges as outlined in their booking conditions, which could amount to 100% of the cost of the Transport Arrangements. Please be aware that certain Supplier/Principals do not allow changes, and therefore, full cancellation charges may apply.

8- Changes and Cancellations by the Supplier/Principal

In the event that the Supplier/Principal needs to make a significant change to your confirmed Transport Arrangements or cancel them, we will notify you as soon as reasonably possible. We will also act as an intermediary between you and the Supplier/Principal regarding any alternative arrangements offered by the supplier. However, we hold no further liability to you beyond facilitating this communication.

9- Our Responsibility for Your Booking

Your contract is directly with the Supplier/Principal, and their booking conditions apply. As an agent, our responsibility is limited to making the booking according to your instructions. We do not accept responsibility for the actual provision of the Transport Arrangements. Any information we provide to you regarding the Transport Arrangements is passed on in good faith, but we assume no responsibility for its accuracy. However, if we are found liable to you under any circumstances, our maximum liability is limited to twice the commission we earn on your booking (or the appropriate proportion of this if not all individuals on the booking are affected). This limitation does not apply to any liability for death or personal injury caused by our negligence or that of our employees while acting in the course of their employment.